Terms of Service - The Paperhound Online Bookshop

Last updated: 20 October 2026

1. Overview

The Paperhound Bookshop ZA (Pty) Ltd (Registration No. 2025/003844/07), trading as The Paperhound Online Bookshop (“we”, “us”, “our”, “I”), operates this website and sells pre-owned books and related products online within South Africa. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), our Returns & Refunds Policy, and any other policies referenced herein or available via hyperlink.

These Terms apply to all users of the site, including without limitation browsers, customers, and content contributors. Please read these Terms carefully before accessing or using our website. If you do not agree, you should not use our site or services.

We may update these Terms from time to time. Any changes will be posted on this page with the effective date. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

2. Legal Disclosure (as required by ECTA)

Full Business Name: The Paperhound Bookshop ZA (Pty) Ltd t/a The Paperhound Online Bookshop
Registration Number: 2025/003844/07
Physical Address (Domicilium citandi et executandi): Johannesburg, South Africa.
Email: support@thepaperhound.co.za
Telephone: 066 101 1372
VAT Number: Not applicable
Website: www.thepaperhound.co.za

3. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian to use this site. You may not use our products for any illegal or unauthorised purpose. You may not transmit any malicious code or attempt to interfere with the operation of the site.

4. Products & Availability

All products listed are pre-owned and sold in the condition described on the product page. We make every effort to display item details, including photos and condition notes, accurately. However, colours may vary slightly due to screen settings.

As most items are one-of-a-kind, once sold they cannot be replaced.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction and to change or discontinue products without notice.

5. Pricing & Payment

Prices are listed in South African Rand (ZAR) and are subject to change without notice.
We accept payment via OZOW secure payment gateway and Electronic Funds Transfer (EFT).

Electronic Funds Transfer (EFT) payments:

Orders will only be processed once payment reflects in our designated account.
It is your responsibility to ensure that payment is made to the correct bank details provided.
We do not accept cash deposits due to bank fees.
If proof of payment is not received within 3 days from date of placing your order, your order may be cancelled.

OZOW payments:

We offer Ozow as a secure Instant Electronic Funds Transfer (EFT) payment option for your convenience. When selecting Ozow at checkout, you will be redirected to Ozow’s secure platform to complete your payment.
To use Ozow, you must have a valid internet banking profile with a supported South African bank. You are responsible for ensuring that you have sufficient funds in your account to complete the transaction. When redirected to the Ozow platform, you are required to review and agree to Ozow’s terms and conditions.
Ozow is a third-party service, and we are not responsible for its availability, performance, or functionality. Ozow handles all payment processing and transaction security. Unless otherwise stated at checkout, you will not be charged any additional fees by Ozow. Refunds, where applicable, will be processed in accordance with our Refund Policy, and Ozow may be involved in facilitating the refund process.
Your personal and payment information will be processed only as necessary to facilitate your transaction. Payment details entered via Ozow are encrypted and handled securely by both us and Ozow. For more details on how your information is handled during the payment process, please refer to Ozow’s Privacy Policy.
Any disputes regarding your order should be addressed directly with us in accordance with our Refund and Returns Policy. Ozow is not responsible for resolving disputes.
You can also refer to Ozow’s Terms & Conditions.

Stacking:

Customers selecting the “Stack My Books” option must make payment or provide valid proof of payment within 3 business days of placing each order. Failure to do so may result in cancellation of the unpaid order and removal from the stack.

6. Shipping and Delivery

All orders are shipped via The Courier Guy, with the following delivery options and rates:

1–2 Books (XS Parcel): Locker to Locker – R60 | Locker to Kiosk – R70 | Locker to Door – R80.
2+ Books (S Parcel): Locker to Locker – R70 | Locker to Kiosk – R80 | Locker to Door – R90.

Qualifying Beytell-Tutoring workbook-only orders within the designated Randburg delivery area may be eligible for free delivery.

Orders requiring additional locker space or larger packaging may incur extra shipping charges. Customers will be contacted regarding any additional payment required.

Delivery is available within South Africa only. Customer collections are not permitted.

Shipping rates are subject to regular adjustments due to fluctuating fuel prices and courier costs to ensure fair and accurate pricing.

Per Section 19 of the CPA, goods will be delivered within the agreed timeframe, or within 30 days if no time is specified.

7. Returns & Refunds Policy

Our goal is to ensure you are happy with your order. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. In some cases, we may request photographs before issuing a refund or replacement.

Please note: All items are pre-owned and may show minor signs of wear, as described/shown in listings.

You may request a return within 7 calendar days of delivery of your item.
The returned item must then be shipped back within 7 calendar days of approval.
The item must be free of additional damage, markings, or alterations not originally present as when you received it and returned in its original packaging.
The customer is responsible for return postage, except where we shipped the wrong item.
Contact us at returns@thepaperhound.co.za to initiate a return.
In the case of the correct item sent: Customer covers cost of postage. We will communicate the delivery location.
In the case of the incorrect item sent: We cover cost of postage. We will book a Pudo locker or in the case of Postnet we will refund the postage amount upon receipt of the proof of postage.
Refunds will be processed as quickly as possible, and always within 30 calendar days of receiving the returned item and approving your return request. Refunds exclude the original shipping cost and are issued via EFT or, if you prefer, store voucher.
Due to the nature of our products, exchanges are not possible.

Special Request Orders:

These are books sourced specifically for you.
As per CPA Section 20(2)(c), special orders are non-cancellable and non-refundable once payment has cleared and sourcing has begun.

8. Errors, Inaccuracies & Omissions

Occasionally, information on our site may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct these without prior notice, including after you have placed an order.

9. Prohibited Uses

You may not use this site or its content for:

Any unlawful purpose;
Violating any South African laws;
Infringing on our intellectual property rights;
Transmitting malicious software;
Collecting personal data without consent.

We reserve the right to suspend or terminate access for prohibited uses.

10. Limitation of Liability

Nothing in these Terms limits your rights under the Consumer Protection Act, 68 of 2008. We are not liable for indirect, incidental, or consequential damages arising from your use of our Service, except where such limitation is prohibited by law.

11. Indemnification

You agree to indemnify and hold harmless The Paperhound Bookshop ZA (Pty) Ltd, its directors, employees, and affiliates from any claims or demands arising from your breach of these Terms or violation of any law.

12. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain valid.

13. Termination

We may terminate or suspend your access if you breach these Terms. Obligations and liabilities incurred prior to termination will survive.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any disputes should first be addressed to us directly. If unresolved, you may refer the matter to the Consumer Goods and Services Ombud or pursue legal remedies in the courts of South Africa.

15. Customer Feedback and Reviews

To help improve customer service, The Paperhound Online Bookshop may send customers a follow-up email or WhatsApp message after an order has been completed or delivered, inviting them to provide feedback or leave a review of their shopping experience. Participation is entirely voluntary, and customers are under no obligation to leave a review.

16. Privacy Policy

Click here

17. Beytell Tutoring Products

Certain tutoring and educational materials offered through The Paperhound Online Bookshop are supplied by Beytell Tutoring (Pty) Ltd (“Beytell”). The applicable product page will indicate where a product is a Beytell Product and whether it is supplied as a physical product, a downloadable digital product, or both. Payment for Beytell Products is made through The Paperhound checkout using the payment methods made available on the website. The Paperhound receives and administers payment for these orders under its commercial arrangement with Beytell. Physical Beytell Products may be dispatched either by The Paperhound or by Beytell, depending on stock availability and the delivery option selected. Where a Beytell Product and a Paperhound product form part of the same order and the relevant stock is available to The Paperhound, the products may be dispatched together. Where a physical Beytell Product is fulfilled directly by Beytell, customer and delivery information reasonably necessary to complete the order will be provided to Beytell. The Courier Guy Locker/Kiosk/Door delivery may be offered for qualifying physical Beytell Products. Where The Paperhound does not hold the relevant product, The Paperhound may arrange the applicable The Courier Guy Locker/Kiosk/Door booking and Beytell may prepare and deposit the parcel for delivery. Customers are responsible for providing correct delivery and locker-selection information and for collecting a parcel within the timeframe stipulated by the applicable delivery provider. Orders consisting solely of qualifying physical Beytell Products may qualify for free delivery where the delivery postal code falls within Beytell’s designated Randburg delivery area. Eligibility will be determined using the delivery information provided at checkout. Unless expressly indicated otherwise, free Beytell delivery is not available where the same order also contains books or other products supplied by The Paperhound. Digital Beytell Products are supplied electronically in the format stated on the applicable product page. Unless expressly stated otherwise, the purchase of a downloadable Beytell Product grants the purchaser a limited right to use the material for personal educational purposes. The material may not be reproduced for resale, commercially distributed, uploaded publicly, shared unlawfully or otherwise exploited in violation of Beytell’s intellectual-property rights. Beytell is the primary party responsible for assessing product-specific return, replacement and refund requests concerning Beytell Products. A customer may contact The Paperhound regarding an order placed through our website. Where the matter concerns a Beytell Product, we may refer or forward the matter to Beytell and provide the information reasonably necessary for Beytell to resolve it. Where necessary, The Paperhound and Beytell will cooperate in processing an approved refund or other remedy. Nothing in these Terms limits any right or remedy that a consumer is entitled to under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African law. Beytell is responsible for the substantive educational content of Beytell Products. Product descriptions identify the intended grade, subject, format or other relevant characteristics where applicable. Educational materials are intended as study and learning resources. Unless specifically stated on the relevant product page, purchasing or using a Beytell Product does not constitute a guarantee of any particular academic result.