🤗Please Note
My goal is to make sure you’re happy. Kindly examine your order upon receipt and promptly contact me if the item is flawed, harmed or if you have received an incorrect item. This enables me to assess the matter and make necessary corrections. It’s important to note that all the shop items are pre-owned and may exhibit minor signs of wear, markings, or descriptions from previous owners, as stated. In some instances, I might request photographs of damaged items before issuing a refund or sending a replacement item.
📦Returns
You may request a return within 48 hours of receiving your item.
To qualify for a return, the item must be returned to me in the same condition as when you received it, and it should be in its original packaging. It’s important to note that you are responsible for covering the postage expenses of returning the item, except in the instance that the incorrect item was shipped by mistake.
Please contact me at returns@thepaperhound.co.za to initiate a return. Once your return request is approved, I will provide you with a return shipping label and detailed instructions on how and where to dispatch your package.
💰Refunds
Refunds will be processed as a bank account EFT transfer or, if possible, by sending a different item. Once your refund request is approved, please allow up to 48 hours for the refund process to commence.